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TERMS AND CONDITIONS

  1. I understand that all services from STONEiMAGE management operate on a pre-pay basis and all sessions must be paid in advance. Bookings will not be confirmed until payment is received.
  2. I understand that I must contact my trainer/therapist directly to cancel or change booked sessions. I understand that if i need to cancel or re-schedule my session I will need to contact my trainer/therapist within 24hrs of our session. Cancellations made with less than 24hrs notice will incur full charge.
  3. I understand all sessions will last one hour unless otherwise stated and will start and finish on time. I also understand that my trainer/therapist may not be able to provide a full hour if I am late to a session. However, if my trainer/therapist is late for a session I will still receive the full session or have the outstanding time added to another session. I understand the results of any training programme cannot be guaranteed and my progress depends on my efforts and cooperation in and outside of the sessions. In particular I acknowledge that individual results may vary and no particular result is guaranteed by the trainer/therapist.
  4. I understand that there are inherent risks in participating in a programme of strenuous exercise if I sustain or claim to sustain any injury while participating in the fitness programme I acknowledge that the company is not responsible , except where the injury was caused by gross negligence or intentional act of my trainer/therapist.
  5. I certify that my answers to the questions outlined on the pre-activity questionnaire form are true and complete to the best of my knowledge. I understand and agree that it is my responsibility to inform my trainer/therapist of any conditions or changes in my health, now and ongoing, which might affect my ability to exercise safely and with minimal risk of injury.
  6. I understand that in the unlikely event of my trainer/therapist being unable to continue my training I can have a full refund from my trainer/therapist for any unfulfilled sessions.